i3malaysia Privacy Policy

1.Introduction

i3malaysia respects the privacy of every person who visits the Platform, registers an account, uses customer support, makes a deposit, requests a withdrawal, or participates in sports betting and casino services. This Privacy Policy describes the categories of personal information handled by i3malaysia and the purposes for which that information is processed.

By accessing i3malaysia or creating an account, you acknowledge that your information will be handled as described in this Policy. This document should be read together with the i3malaysia Terms & Conditions and Responsible Gambling information. If you do not agree with this Policy, you should not create an account or provide personal information to the Platform.

i3malaysia serves an international online gaming audience with a specific focus on Malaysian players. References to Malaysian payment methods, MYR balances, MyKad verification, and local banking arrangements explain how information may be processed in the ordinary course of providing relevant services.

2.Scope and Definitions

This Policy applies to personal information collected through the i3malaysia website, mobile-optimised pages, account interfaces, live chat, transaction channels, and communications directly connected with the Platform.

“Personal information” means information that identifies an individual or can reasonably be linked to an individual. “Processing” includes collecting, recording, organising, storing, reviewing, using, disclosing, restricting, or deleting personal information. “Service provider” means an organisation engaged to support i3malaysia with functions such as payment processing, identity verification, game delivery, hosting, security, analytics, or customer support.

This Policy does not create rights beyond those required by applicable law. However, i3malaysia aims to respond fairly and transparently to reasonable privacy requests from Malaysian players.

3.Information We Collect

The information collected by i3malaysia depends on how you use the Platform. The principal categories are set out below.

i3malaysia may also receive information when you contact support, submit a complaint, ask for a deposit limit, request self-exclusion, or report suspected unauthorised access. Please do not provide information that is not relevant to your request.

4.How We Use Personal Information

i3malaysia processes personal information only where there is a defined operational, contractual, security, compliance, or legitimate business purpose. The Platform may use your information to:

• Create, administer, secure, and maintain your i3malaysia account.
• Confirm identity, age, payment ownership, and account eligibility.
• Accept MYR deposits, process withdrawals, settle bets, and maintain transaction records.
• Provide sports betting markets, live casino games, slots, promotions, and customer support.
• Detect account takeovers, duplicate accounts, bonus abuse, collusion, money laundering, charge-back fraud, and other prohibited activity.
• Apply deposit limits, cooling-off periods, self-exclusion, and other responsible gambling safeguards.
• Investigate complaints, answer questions, correct technical errors, and enforce the i3malaysia Terms & Conditions.
• Improve page performance, mobile usability, market relevance, and the reliability of services used by players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere.

5.Payments, Identity Verification and Compliance

Payment and identity checks are necessary to protect player accounts and reduce financial crime. i3malaysia may compare registration information with details attached to a bank account, card, DuitNow profile, FPX transaction, or supported e-wallet. Deposits should be made from a payment method held in the registered account holder’s name.

Before processing a withdrawal, i3malaysia may request a valid MyKad, passport, proof of address, source-of-funds information, payment account evidence, or a current photograph. Documents are reviewed only for legitimate verification, security, and compliance purposes. Additional checks may be required if information is incomplete, a transaction is unusual, or an account presents an elevated risk.

i3malaysia may keep records of completed and unsuccessful transactions, payment references, verification decisions, and related support conversations. Full card security codes are not intended to be retained by i3malaysia. Payment providers may process information under their own security and compliance requirements.

6.Cookies and Device Information

i3malaysia uses cookies and comparable browser technologies to maintain signed-in sessions, remember account preferences, support security checks, identify technical faults, and measure Platform performance. Some cookies are essential because the account and payment areas cannot operate securely without them.

Analytics information may be used in aggregated form to understand page loading, navigation, device compatibility, and popular content such as EPL, Liga Super Malaysia, UFC, live football, and casino categories. i3malaysia does not use cookies to obtain unrelated files from your device.

You may adjust cookie controls through your browser. Blocking essential cookies may prevent login, payment verification, account security, or other Platform functions from working correctly.

7.When Information May Be Shared

i3malaysia does not sell or rent personal information. Information may be disclosed to carefully selected recipients only where reasonably necessary to operate, secure, or lawfully administer the Platform. These recipients may include:

• Payment processors, banks, card networks, e-wallet operators, and transaction screening providers.
• Identity verification, fraud prevention, cybersecurity, hosting, technical support, and customer service providers.
• Sports data, game platform, and software providers where an identifier is needed to deliver or settle a service.
• Professional advisers, auditors, insurers, and corporate service providers subject to confidentiality obligations.
• Licensing bodies, law enforcement, courts, dispute-resolution bodies, or other competent authorities where disclosure is lawfully required.

Service providers are expected to process information only for the agreed purpose and to apply appropriate safeguards. i3malaysia seeks to limit each disclosure to information relevant to the recipient’s function.

8.International Data Transfers

Because i3malaysia operates in an international online gaming environment, personal information may be processed or stored outside Malaysia. Overseas service providers may support hosting, payment verification, fraud monitoring, account administration, and game delivery.

Privacy and data-protection standards differ between jurisdictions. Where information is transferred internationally, i3malaysia seeks to use contractual, technical, and organisational safeguards appropriate to the information and purpose involved. These safeguards may include restricted access, encryption, confidentiality duties, vendor assessments, and data-processing terms.

9.Data Security

i3malaysia applies measures intended to protect personal information against accidental loss, unauthorised access, misuse, alteration, or disclosure. Measures may include encrypted transmission, credential controls, activity monitoring, access logging, network protection, document-handling procedures, and staff confidentiality requirements.

No online system can guarantee absolute security. You are responsible for choosing a strong password, protecting authentication codes, signing out of shared devices, and notifying i3malaysia promptly if you suspect unauthorised access. Support representatives should never need your full password.

10.Data Retention

i3malaysia retains personal information for as long as reasonably necessary to provide services, secure accounts, settle transactions, resolve disputes, prevent fraud, comply with legal or licensing obligations, and maintain appropriate business records.

Retention periods vary according to the type of information. Account and transaction records may need to remain available after an account is closed because payment disputes, anti-money-laundering reviews, self-exclusion controls, or legal claims can arise later. Information that is no longer required will be deleted, anonymised, or placed beyond ordinary operational use in accordance with applicable procedures.

11.Your Privacy Rights

Subject to applicable law and necessary verification, you may ask i3malaysia to review how your personal information is handled. Available rights may include:

i3malaysia may request identity evidence before acting on a privacy request. This prevents another person from accessing or changing your account information. A request may be limited or refused where it conflicts with payment records, fraud prevention, responsible gambling controls, legal obligations, or the rights of another person. Where possible, the reason will be explained.

12.Service and Marketing Communications

i3malaysia may send essential communications about account security, verification, deposits, withdrawals, policy changes, responsible gambling restrictions, and service interruptions. These messages are operational and may continue while your account remains active.

Promotional communications may include information about sports markets, live casino releases, bonuses, or player offers. Where applicable, you may change your marketing preference through account settings or customer support. Opting out of promotional messages does not stop essential account and security notices.

13.Age Restriction and Minors

i3malaysia is strictly intended for persons aged 21 and above. The Platform does not knowingly permit minors to register, deposit, or gamble. Age information and identity documents may be requested to enforce this restriction.

If i3malaysia discovers that personal information belongs to a person under 21, the associated account will be restricted or closed and the information will be handled according to security, payment, and legal requirements. A parent or guardian who believes a minor has supplied information should contact support promptly.

14.Changes to This Privacy Policy

i3malaysia may revise this Privacy Policy to reflect changes in services, security practices, legal obligations, technology, or operational requirements. The current version will be published on this page with an updated effective date.

Material changes may also be communicated through an account notice or other suitable channel. Continued use of i3malaysia after a revised Policy takes effect means the revised handling practices will apply from that date, subject to any consent required by applicable law.

15.Contact Us

Questions, complaints, and requests relating to this Privacy Policy may be directed to the i3malaysia support team. Live chat is available through the Platform, and the website email address is displayed below for written enquiries.

Email: [email protected]

When submitting a privacy request, include your username and a clear description of the issue. Do not send passwords, one-time authentication codes, or unnecessary financial information. i3malaysia may ask for appropriate identity verification before disclosing or changing account data.

You may also review the Terms & Conditions, visit the Responsible Gambling page, or consult the FAQ for related account information.